[02] · TYPEVOICE — SUPPORT● HELLO@TYPEVOICE.APP · 1 BUSINESS DAY

Need a hand?

Send us a note — bug reports, feature requests, subscription questions, anything else. A human reads every email and usually replies within one business day.

CONTACT
● ON-DEVICE

When reporting a bug, please include your iPhone model, iOS version, and TypeVoice app version (Settings ▸ About).

Submitting opens your default mail app with the message pre-filled. Review it, then hit send.

QUICK FIXES
● ON-DEVICE
◇ COMMON FIXES

Most things resolve in under a minute.

Keyboard isn't in the long-press menu

Add it under Settings ▸ General ▸ Keyboard ▸ Keyboards ▸ Add New Keyboard…, then enable Allow Full Access on the TypeVoice row.

Why TypeVoice asks for Full Access

iOS requires Full Access so the keyboard extension can talk to the TypeVoice app, read the live draft state, and insert the polished result. TypeVoice does not use it to upload what you say.

Microphone permission was denied

Re-grant under Settings ▸ Privacy & Security ▸ Microphone. iOS remembers a prior deny until you toggle it back on.

Dictation hangs

Long-press 🌐, switch to a different keyboard, then back to TypeVoice. Resets the keyboard process when it gets stuck.

Wrong target language for Hold-to-Translate

Set it in the iOS Translation system settings — TypeVoice routes through Apple Translation, which respects your system pair.

Cancel a subscription

On iPhone: Settings ▸ Apple ID ▸ Subscriptions ▸ TypeVoice Pro. You keep Pro until the current period ends.

Request a refund

Apple handles refunds. Visit reportaproblem.apple.com and pick the TypeVoice charge.